Product Questions

What makes Bright White detergents different from other brands?

Bright White detergents use a unique Triple-Action Formula that combines:

  • Advanced stain removal technology that targets even the toughest stains
  • Optical brighteners that restore and maintain fabric whiteness
  • Encapsulated fragrance technology for long-lasting freshness
  • Eco-friendly, biodegradable ingredients that are gentle on skin and the environment
Are Bright White products safe for colored fabrics?

Yes, all Bright White detergents are color-safe. Our formulas are specifically designed to clean effectively without fading or damaging colored fabrics. However, we always recommend testing on a small, inconspicuous area first when using any new detergent.

What is the shelf life of your detergent products?

Our detergents have a shelf life of 24 months from the manufacturing date when stored properly in a cool, dry place away from direct sunlight. The manufacturing date is printed on each package.

Do you offer eco-friendly or hypoallergenic options?

Yes! Our entire product line is formulated with environmental considerations in mind. All our detergents are:

  • Biodegradable and phosphate-free
  • Safe for septic systems
  • Packaged in recyclable materials
  • Dermatologically tested and suitable for sensitive skin
What's the difference between TrisSafe and MaxaRight products?

While both are premium detergents, they serve slightly different purposes:

  • TrisSafe: Our advanced triple-protection formula ideal for everyday use, offering excellent cleaning with germ protection and fabric care.
  • MaxaRight: Our maximum power formula designed for tough stains and heavy-duty cleaning, perfect for work clothes, sports gear, and heavily soiled items.

Ordering Questions

How can I place an order?

You can place an order through multiple channels:

  • Online through our website (coming soon)
  • By calling our sales team at 042-6557042
  • By visiting our physical location in Lahore
  • Through our authorized distributors across Pakistan
What payment methods do you accept?

We accept various payment methods for your convenience:

  • Cash on delivery (for Lahore orders)
  • Bank transfer
  • Credit/Debit cards (soon)
  • EasyPaisa and JazzCash
Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 2 hours of placement by contacting our customer service team at 042-6557042. After this window, orders enter our processing system and cannot be changed.

Do you offer bulk discounts for large orders?

Yes, we offer competitive pricing for bulk orders. Discounts are available for orders over 50kg. Please contact our sales team for custom pricing based on your requirements.

Shipping Questions

What areas do you deliver to?

We currently deliver to all major cities and towns across Pakistan through our reliable logistics partners. This includes:

  • All districts in Punjab
  • Karachi, Hyderabad, and other major cities in Sindh
  • Islamabad, Rawalpindi, and surrounding areas
  • Peshawar and other key locations in Khyber Pakhtunkhwa
  • Selected areas in Balochistan and Azad Kashmir
How long does delivery take?

Delivery times vary by location:

  • Lahore: 1-2 business days
  • Other major cities: 2-3 business days
  • Towns & rural areas: 3-7 business days

Express shipping options are available for faster delivery.

What are your shipping charges?

Shipping charges depend on your order value and location:

  • Orders over Rs. 2,000: Free standard shipping
  • Orders below Rs. 2,000: Rs. 200 for standard shipping
  • Express shipping: Additional Rs. 500

Contact us for exact shipping costs to your specific location.

Do you offer international shipping?

Currently, we only ship within Pakistan. However, we're working on expanding our international shipping capabilities. For special international orders, please contact our customer service team to discuss possible arrangements.

Usage & Care Questions

How much detergent should I use per wash?

Our concentrated formulas require less detergent than conventional brands. We recommend:

  • Regular load: 2-3 tablespoons (25-40g)
  • Heavy soil/ large load: 3-4 tablespoons (40-50g)
  • Front-loading machines: 1-2 tablespoons (15-25g)

Always refer to the specific instructions on the product packaging.

Can I use Bright White detergents in both top-loading and front-loading machines?

Yes! Our detergents are formulated to work effectively in all types of washing machines, including:

  • Top-loading machines
  • Front-loading machines
  • Semi-automatic machines
  • High-efficiency (HE) machines

They also work excellently for hand washing.

What water temperature works best with your detergents?

Our detergents are effective at various water temperatures:

  • Cold water: Ideal for energy savings and color protection
  • Warm water: Best for general cleaning and stain removal
  • Hot water: Recommended for heavily soiled items and sanitization

For best results, follow the care instructions on your clothing labels.

How should I store the detergent?

To maintain product quality, store your Bright White detergent:

  • In a cool, dry place away from direct sunlight
  • With the lid tightly closed to prevent moisture absorption
  • Away from extreme temperatures
  • Out of reach of children and pets

Company Questions

Where is Bright White manufactured?

All Bright White products are proudly manufactured in Pakistan at our state-of-the-art facility located in Lahore. We use locally sourced ingredients where possible and maintain strict quality control standards throughout our manufacturing process.

Are you looking for distributors or retailers?

Yes, we're always interested in partnering with reputable distributors and retailers across Pakistan. We offer competitive margins and marketing support. If you're interested in becoming a Bright White partner, please contact our sales department at 0339-0786379 or email us at distributors@brightwhitemfrs.com.

What is your company's commitment to sustainability?

At Bright White, we're committed to sustainable practices including:

  • Using biodegradable, environmentally-friendly ingredients
  • Minimizing water usage in our manufacturing processes
  • Using recyclable packaging materials
  • Reducing our carbon footprint through efficient logistics
  • Supporting local communities through employment and initiatives
How can I contact customer service?

You can reach our customer service team through multiple channels:

  • Phone: 042-6557042 (9 AM - 6 PM, Monday to Saturday)
  • Mobile: 0339-0786379
  • Email: info@brightwhitemfrs.com
  • Address: Taijghar Momin Pura Road, Near Ring Road, Lahore
  • Social Media: Follow us on Facebook and Instagram for updates

Still Have Questions?

Our customer support team is here to help you with any additional questions or concerns you may have.

Contact Us